The product
Jobs NYC is a digital platform connecting New Yorkers to job opportunities, workforce resources, and training, creating a more inclusive workforce ecosystem. It serves as a centralized hub to support hiring, talent development, and career growth, while aligning with the City's workforce objectives under the Mayor’s Executive Order #22.
The challenge
Agents struggle to keep up with the increase document management on their team — clients tend to not uploaded the proper documents and requiring off-line communication which increase the time they take on each client.
10,000+
31%
Project progression
Phase 1
Enhance the job seeker experience on nyc.gov/jobs.
Streamline city government HR candidate reviews and tracking.
Phase 2
Provide an easy-to-use resource for employers to access workforce development opportunities.
Maintain employer and Talent Development Network data accuracy.
Phase 3
Provide an easy-to-use resource for employers to access workforce development opportunities.
Maintain employer and Talent Development Network data accuracy.
Increased challenges in filling in-person roles in isolated locations that are hourly, near minimum wage, and require specialized skills without a formal degree.
Many resources already exist
There is currently no way for employers to connect with talent development networks that have trained individuals in specific industries or can provide training opportunities.
Determining the product requirements is key to understanding the needs of the employers based on research.
Allow employers to filter through program options
Allow employers to contact various talent development networks
Setbacks
Technical constraints due to outdated systems
Our back-end system lacked the capacity to store and manage the data required to implement the complex rules for an effective screening process.
Instead, we designed a Program Catalog Page that allows employers to explore and filter available programs.
Inconsistent program contacts
The varied and frequently changing contact methods among talent development networks (TDNs), combined with high staff turnover, made creating a centralized and reliable contact form beyond the scope of this phase.
Instead, we provided information about the TDNs, along with external links for employers to connect with them.